24/7 IT Support, SLA, and Microsoft Cloud Integration

IT infrastructure and cloud support services by InDevLab. Experience in the FinTech industry.

Problem

A major insurance company, part of one of the leading financial groups, faced rising IT infrastructure support costs. Network equipment was outdated, maintenance expenses were increasing, and system stability and fault tolerance were insufficient. The company could not afford reduced service quality for clients and needed a solution that ensured cost savings, flexibility, and reliability.

Solution

We conducted an audit of the existing infrastructure and developed a detailed redesign plan. The solution included migration to a hybrid cloud, network equipment modernization, and implementation of centralized monitoring. The main focus was on reducing costs and improving operational efficiency across all branches nationwide.

Key steps and solutions:

Analysis of current systems and identification of bottlenecks.

Design of a new IT infrastructure architecture.

Implementation of cloud solutions and virtualization.

Optimization of hardware procurement and cost reduction.

Setup of fault tolerance and redundancy.

Integration of modern monitoring tools.

Close collaboration with internal administrators.

Ongoing support and improvements under a long-term contract.

Result

The project delivered a reliable and flexible IT infrastructure, enabling the client to reduce costs by more than 50% and increase system efficiency by 68%. The new architecture ensured high security, stability, and scalability readiness.

Key outcomes:

Over 50% reduction in hardware and support costs.

68% improvement in performance and fault tolerance.

Reduced downtime and incidents.

Compliance with international standards (ISO 27001, GDPR).

Seamless integration with business processes and internal systems.

Conclusion: The redesigned infrastructure became the foundation for the company’s future growth, providing an optimal balance between cost savings and service quality.

Why InDevLab

+46(0)8-20-20-09

11442, Sweden, Stockholm, Östermalmtorg 1

info@indevlab.com