Problem
A network of medical clinics in Eastern Europe faced a shortage of doctors: during online chat consultations, physicians could only serve 1–3 patients per hour. This limited growth and reduced service speed. Clinics were looking for a solution that would increase the number of consultations without expanding staff, while maintaining quality and reducing the risk of diagnostic errors.
Solution
We developed an AI module for the doctor’s digital office that: Automatically processes patient complaints through an online form. Analyzes symptoms and generates a list of probable diagnoses. Produces pre-filled recommendations and treatment plans. Enables doctors to serve up to 10 patients simultaneously and up to 20 per hour. Is integrated with the medical system and complies with GDPR, HIPAA, ISO 27001 standards
Result
The implementation delivered measurable impact: Consultation time reduced by 3–4 times. Human error factor reduced by 50%. Physician productivity increased 2–3 times. Patient volume grew without hiring additional specialists. A new revenue stream was created — fast online consultations The clinic was able to scale online services while maintaining quality and strengthening its competitive advantages.