Solution
To ensure safety, efficiency, as well as to ensure that the customer's bank is convinced of the professionalism of EndevLab specialists, we have provided: – Confirmation of their experience from a technical provider and software vendor; – Round-the-clock monitoring of individual components of the infrastructure; – Flexible support time system; – High speed of reaction to incidents; – Prompt solution of planned tasks related to the modification and construction of individual components; – Personal project and account manager; – Transparent reporting system etc.
Result
The average time for responding to incidents has decreased by 10 times. The average time for completing the planned tasks for modernization has been reduced by 2 times. Thanks to the prompt response to incidents and the prompt execution of planned works, the database systems and components of the bank's IT infrastructure are working smoothly.