A strategy of reforming the public structure was proposed, which included process automation, working with a new, qualitatively young audience. The strategy has been accepted. A tool has been developed which helped us to automate the work in more than 200 regional centers.
More than 10,000 people received the structure services in the first three months in 15 minutes. This reduced the time of providing the service. It took only 15 minutes instead of 4 weeks. Now, other tools based on this solution are being designed and implemented. They take the structure to a new modern level.