Problem
A regional network of medical laboratories in Eastern Europe faced common industry challenges: delays in delivering test results, errors caused by manual data entry, and the lack of convenient digital services for patients. All of this reduced loyalty and prevented compliance with modern GDPR and ISO 27001 requirements.
Solution
We created a next-generation digital patient portal that completely transformed interaction with the laboratory. Key features: Online access to test history in a user-friendly format. Instant notifications about result availability. Integration with chatbots and messengers (Telegram, Viber, WhatsApp). Automatic data transfer from LIS without manual input. Secure access with multi-factor authentication and compliance with international standards.
Results
The implementation delivered significant impact: Result delivery times reduced by nearly 40%. Manual entry errors decreased by 75%. Patient satisfaction grew by more than 30%. The laboratory brand gained increased trust and a modern digital communication channel with clients.