Problem
A healthcare startup from Eastern Europe faced a challenge: existing systems were fragmented, laboratory and telemedicine processes were not centralized, and patients experienced long delays in receiving test results. An additional problem was compliance with international standards (HL7, HIPAA, GDPR, ISO 27001) and the need for integration with laboratory and hospital systems.
Solution
InDevLab developed a modern next-generation MIS that united patients, doctors, laboratories, and administrators into a single digital ecosystem. The solution included telemedicine, integration with LIS, chatbots, patient and doctor portals, as well as a test management module (COVID-19 and others). The system complies with international security standards and ensures scalability for future growth. Key solution elements: Modular MIS application with flexible APIs for LIS integration Patient and doctor portals (web & mobile) with scheduling and medical history Telemedicine video consultation module Integrations with messengers and chatbots (Telegram, Viber, WhatsApp) COVID test management from online registration to reporting Dashboards for administrators and medical staff Role-based access control (RBAC) system, compliant with GDPR, HIPAA, HL7, FHIR Secure infrastructure on AWS, Docker, Kubernetes
Result
The project was implemented in 9 months (MVP — 5 months, full release — 12 months). The solution provided transparent digital processes and increased the operational efficiency of medical centers. Results achieved: ⏱️ 40% faster turnaround time for laboratory results 📈 40% faster turnaround time for laboratory results 😀 Improved patient satisfaction (NPS +35) 💰 Reducing operating costs by 25% 🔒 Compliance with international standards HL7, FHIR, GDPR, ISO 27001, HIPAA Outcome: a secure, scalable, and user-friendly digital ecosystem for the medicine of the future was created, demonstrating its effectiveness already in the first year of operation.