Problem
Modern medical companies in Eastern and Central Europe face the high cost of third-party communication services and the risk of patient data leaks. The use of ready-made telemedicine modules limits flexibility, complicates integration into the ecosystem, and does not always meet GDPR, HIPAA, and NIS2 requirements. Businesses are looking for a way to reduce costs while increasing security.
Solution
We developed a telemedicine module for the healthcare product ecosystem that provides video calls, audio calls, and secure chat. The solution integrates with existing medical systems and is built on a hybrid architecture, which reduces costs and increases data control. Key benefits: Video call and audio communication system based on WebRTC. Secure chat with end-to-end encryption. Integration with LIS, MIS, EMR, and CRM systems. Compliance with GDPR, HIPAA, ISO 27001, NIS2. Support for mobile applications (iOS, Android). Hybrid cloud (AWS, S3, Private Cloud) to reduce costs. Scalable architecture for large clinic networks.
Result
The implementation of the module allowed the client to reduce communication service costs, ensure control over confidential data, and speed up the launch of new digital services. Main achievements: Cost reduction by 35% through eliminating third-party services. Increased patient data protection. Improved integration into the healthcare product ecosystem. Growth in patient and physician loyalty. Compliance with international regulatory standards. Doctors and patients gained a convenient tool for online interaction, while the company gained a competitive advantage in the market.