Technical support specialist

Position duties

As a Technical support specialist, you will:
- provide prompt and accurate feedback to customers;
- assists customers by giving correct resolutions in a clear, concise and courteous manner;
- escalate unresolved issues to the second level of support with a package of all relevant information;
- ensure proper recording, documentation and closure of all issues;
- document knowledge in the form of knowledge base tech notes and articles;
- proactive management for the customer’s issue;
- strong focus on customer satisfaction.

Our requirements

  • Understanding of networking and security software and hardware;
  • knowledge of networking concepts and protocols;
  • user experience with Unix/Linux systems;
  • excellent written and verbal communication skills;
  • strong ability to independently debug, self-sufficient and autonomous learning.

About project

Interesting and dynamic work in comfortable conditions in a steadily growing, reliable company.
Participation in specialized events.
Comfortable office near metro Klovska, Kyiv